Shipping Policy
At Balmypets, we are committed to delivering high-quality outdoor pet gear to customers worldwide in a timely and reliable manner. Please review our shipping policy below for details regarding order processing and delivery.
Order Processing Time
- All standard orders are processed within 2–5 business days
- Small-batch wholesale orders may require 15–20 business days for preparation
- OEM/ODM customized orders follow the production timeline confirmed in your quotation and contract
- Orders are not shipped on weekends or public holidays
If there is any delay due to high order volume or production scheduling, we will notify you via email.
Shipping Destinations
We currently ship to:
- The United States
- Canada
- European countries
- Australia
- Selected international destinations
If your country is not listed at checkout, please contact us at:
📧 info@balmypets.com
Shipping Methods & Carriers
We cooperate with trusted international logistics partners, including:
- UPS
- FedEx
- DHL
- International postal services
The shipping method is selected based on:
- Destination country
- Package weight and size
- Customer preference (if available)
Estimated Delivery Time
Estimated delivery times vary by region:
- United States / Canada: 7–15 business days
- Europe: 8–18 business days
- Australia: 8–18 business days
- Other Regions: 10–25 business days
Please note: Delivery times are estimates and may be affected by customs clearance, extreme weather, or peak shipping seasons.
Shipping Fees
- Shipping fees are calculated at checkout based on destination, weight, and order type
- Wholesale and OEM/ODM orders receive separate freight quotations
- Shipping fees are non-refundable
For bulk or customized orders, final shipping costs will be confirmed by our sales team before shipment.
Customs, Duties & Taxes
- International orders may be subject to customs duties, VAT, or import taxes
- These charges are determined by your local customs authority
- Customers are responsible for all applicable duties and taxes
Balmypets is not responsible for delays caused by customs inspections.
Order Tracking
Once your order is shipped, you will receive:
- A shipping confirmation email
- A tracking number for real-time shipment tracking
If you do not receive your tracking information within 5 business days after shipment, please contact:
📧 info@balmypets.com
Damaged or Lost Packages
If your package arrives damaged or is lost in transit:
- Please contact us within 48 hours of delivery
- Provide clear photos of the damaged packaging and products
We will assist you in filing claims with the carrier and providing appropriate after-sales support.
Incorrect Address Disclaimer
Please ensure that your shipping address is entered correctly at checkout.
Balmypets is not responsible for orders lost due to incorrect or incomplete addresses provided by the customer.
Wholesale & OEM/ODM Shipping Terms
- Bulk wholesale and OEM/ODM orders follow separate shipping terms stated in the official quotation
- Production lead time and international freight schedules are confirmed before shipment
- Once production begins, shipping terms are non-cancellable
For wholesale and OEM shipping details, please contact:
📧 info@balmypets.com
Contact Us
If you have any questions about shipping, logistics, or delivery timelines, feel free to contact us:
At Balmypets, we strive to make every delivery as smooth and reliable as your outdoor adventures. 🏕️🐾