Refund & Returns Policy

At Balmypets, we are committed to providing high-quality outdoor pet gear for both retail and small-batch wholesale customers. If you are not completely satisfied with your order, please review our return and refund policy below.

Returns

Our return policy lasts 30 days from the date of delivery. After 30 days, we are unable to offer a refund or exchange.

To be eligible for a return:

Items must be unused, in original condition, and in original packaging
A valid receipt or proof of purchase is required
Please do not send items back to the manufacturer

Non-returnable items include:

Customized, OEM/ODM, or private label products
Small-batch wholesale orders confirmed for production
Gift cards
Downloadable or digital products
Clearance or final sale items

Refunds

Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within 5–7 business days, depending on your bank or card issuer.

Late or Missing Refunds

If you have not received your refund:

Check your bank account again
Contact your credit card company
Contact your bank

If the issue persists, please contact us at:
📧 info@balmypets.com

Exchanges

We only replace items if they are defective or damaged upon arrival.
For exchange requests, please email:
📧 info@balmypets.com

Gifts

If the item was marked as a gift and shipped directly to you, you will receive store credit after the returned item is received.

If the order was not marked as a gift, the refund will be issued to the original purchaser.

Return Shipping

To return your product, please contact us first at:
📧 info@balmypets.com
We will provide the appropriate return address based on your location.

Customers are responsible for return shipping costs
Original shipping fees are non-refundable
For high-value items, we recommend using a trackable shipping service

Wholesale & OEM/ODM Orders (Important)

Balmypets specializes in small-batch wholesale and OEM/ODM customization services.
For the following orders, returns and refunds are not accepted once production has begun:

Customized logo products
OEM/ODM private label orders
Bulk wholesale orders confirmed by contract or invoice

All wholesale and OEM/ODM orders are governed by the specific terms agreed upon in the official quotation and contract.

For detailed customization inquiries, please contact:
📧 info@balmypets.com

Need Help?

If you have any questions regarding refunds, returns, wholesale, or customization services, please reach out to us:
📧 info@balmypets.com

At Balmypets, we believe every outdoor adventure should be smooth, secure, and truly balmy. 🏕️🐾