Privacy Policy
This Privacy Policy describes how Balmypets (“we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit or make a purchase from our website.
By using our website, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
When you visit our site, we may collect the following types of personal information:
- Contact Information: Name, email address, phone number, shipping and billing address
- Order Information: Products purchased, payment method, transaction history
- Device Information: IP address, browser type, time zone, cookies, and operating system
- Usage Data: Pages viewed, referring websites, interaction behavior
When you contact us for wholesale or OEM/ODM inquiries, we also collect company name, project details, and communication records.
2. How We Use Your Information
We use your information to:
- Process and fulfill orders
- Provide customer support and after-sales service
- Respond to wholesale and OEM/ODM inquiries
- Improve our website, products, and services
- Send order confirmations and important service notifications
- Prevent fraud and secure transactions
- Comply with legal and regulatory requirements
3. Sharing Your Information
We do not sell, rent, or trade your personal information.
We may share your information only with trusted third parties for the purpose of:
- Payment processing
- Order fulfillment and logistics
- Website hosting and analytics
- Legal or regulatory compliance
All third-party partners are required to protect your information.
4. Cookies & Tracking Technologies
We use cookies and similar tracking technologies to:
- Improve website functionality
- Analyze traffic and user behavior
- Support marketing and advertising efforts
You may choose to disable cookies through your browser settings. However, some features of the site may not function properly.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information from:
- Unauthorized access
- Disclosure
- Loss or misuse
However, no online transmission or storage system can be guaranteed to be 100% secure.
6. Data Retention
We retain your personal information only as long as necessary to:
- Fulfill orders
- Provide customer service
- Meet legal, accounting, or regulatory obligations
7. Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request correction or deletion of your data
- Withdraw consent for data processing
- Object to certain data uses
To exercise these rights, please contact us at:
📧 info@balmypets.com
8. Third-Party Links
Our website may contain links to third-party websites.
We are not responsible for the privacy practices of these external sites.
9. Children’s Information
Our website is not intended for individuals under the age of 13.
We do not knowingly collect personal information from children.
10. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time.
Changes will become effective immediately upon posting on this page.
11. Contact Us
If you have any questions about this Privacy Policy, how your data is used, or how to exercise your privacy rights, please contact us:
At Balmypets, we respect your privacy as much as we respect every outdoor journey. 🏕️🐾